Shipping policy

Processing Time

All orders are subject to availability and order verification. Orders are typically processed within 1–3 business days after payment confirmation. Please note that processing times may vary during peak seasons, promotions, or due to inventory availability.

Shipping Time

Our standard shipping time is approximately 3–7 business days after an order has been shipped. Delivery times are estimates only and may vary depending on the destination, carrier performance, customs processing, and other factors beyond our control.

Inventory Availability and Order Cancellations

While we make every effort to keep our inventory information accurate, inventory levels on our website may not always reflect real-time availability. In rare cases, discrepancies between actual inventory and online stock levels may occur.

If an item becomes unavailable after you place an order, we reserve the right to cancel the order in whole or in part. In such cases, we will notify you promptly and issue a full refund for any unavailable items to your original payment method.

Shipping Methods and Fees

Shipping methods and fees are calculated at checkout based on your location, order size, and selected shipping option.

Please note that shipping fees do not include any applicable taxes, customs duties, or import fees, unless otherwise stated.

Business (B2B) Orders

For business or corporate orders, shipping methods, delivery times, and shipping fees may differ from standard consumer orders.

  • Shipping options for business orders are determined on a case-by-case basis.

  • Business order shipping fees typically include customs duties and import taxes, unless otherwise agreed in writing.

  • Additional documentation or information may be required to process business shipments.

For business or bulk orders, please contact us at info@airhug.com prior to placing your order so that we can confirm shipping arrangements and costs.

Customs, Duties, and Taxes

For consumer (B2C) orders, customs duties, import taxes, and brokerage fees, if applicable, are the responsibility of the customer and are not included in the shipping fee unless explicitly stated.

We are not responsible for delays or additional charges resulting from customs clearance processes.

Shipping Delays

We are not responsible for shipping delays caused by circumstances beyond our control, including but not limited to carrier delays, customs inspections, weather conditions, or force majeure events.

Incorrect Address

Please ensure that all shipping information is accurate at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete shipping addresses provided by the customer.