Terms of service

Overview

Welcome to AIRHUG! “We,” “us,” and “our” refer to AIRHUG. AIRHUG operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Service”). AIRHUG is powered by Shopify, which enables us to provide the Service to you.

These specific service terms, together with any policies referenced herein (collectively, these “Terms of Service” or “Terms”), describe the rights and responsibilities that apply to your use of the Service.

Please read these Terms of Service carefully. They contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By accessing, interacting with, or using our Service, you agree to be bound by these Terms of Service and our Privacy Policy [Link]. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Service.

Section 1 – Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you consent to our permitting any of your minor dependents to use the Service on devices that you own, purchase, or manage.

To use the Service, including accessing or browsing our online store or purchasing any products or services we offer, you may be required to provide certain information, such as your email address and billing, payment, and shipping information. You represent and warrant that all information you provide in our store is true, complete, and current, and that you have all rights necessary to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or permit any other person to use your account.

Section 2 – Our Products

We have made every effort to accurately display our products and services in our online store. However, please note that the actual colors or appearance of products may vary depending on the type of device you use to access the store and your device settings and configuration.

We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or will be exactly as described or displayed in our online store.

All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit the quantities of any products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

Section 3 – Orders

By placing an order, you are making an offer to purchase. AIRHUG reserves the right to accept or reject your order for any reason in its sole discretion. Your order is not accepted until AIRHUG confirms acceptance. We must receive and process your payment before your order can be accepted. Please review your order carefully before submitting it; once an order is accepted, AIRHUG may be unable to help you cancel it. If we do not accept an order, make changes to it, or cancel it, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was placed.

Returns and exchanges for your purchase are governed solely by our Refund Policy [Link].

You represent and warrant that you are purchasing products for personal or household use only and not for commercial resale or export.

Section 4 – Pricing and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service is the price in effect at the time the order is placed and will be set forth in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs, or import fees.

Prices posted in our online store may differ from prices offered in physical stores or in online or other stores operated by third parties. From time to time, we may offer promotional discounts that may affect pricing; such promotions may be governed by separate terms and conditions. In the event of a conflict between the promotional terms and these Terms, the promotional terms will control.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that: (i) the credit card information you provide is true, correct, and complete; (ii) you are authorized to use the credit card for the purchase; (iii) the charges incurred by you will be honored by your credit card company; and (iv) you will pay the charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes (if any).

Section 5 – Shipping and Delivery

We are not responsible for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events beyond our control. Title and risk of loss transfer to you immediately upon our delivery of the products to the carrier.

Section 6 – Intellectual Property

Our Service, including but not limited to all trademarks, branding, text, displays, images, graphics, product reviews, video and audio, and the design, selection, and arrangement thereof, is owned by AIRHUG, its affiliates, or its licensors and is protected by U.S. and foreign patent, copyright, and other intellectual property laws.

These Terms permit you to use the Service only for your personal, non-commercial use. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Service without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting you any license or other right in any patent, trademark, copyright, or other intellectual property of AIRHUG, Shopify, or any third party. Unauthorized use of the Service may violate federal and state intellectual property laws. AIRHUG reserves all rights not expressly granted in these Terms.

The AIRHUG name, logo, product and service names, designs, and slogans are trademarks of AIRHUG or its affiliates or licensors. You must not use such marks without AIRHUG’s prior written permission. The Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Service are the trademarks of their respective owners.

Section 7 – Optional Tools

As part of the Service, we may provide you with access to customer tools provided by third parties that we do not monitor, control, or manage.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the website is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Service (including the release of new tools and resources). Such new features shall also be considered part of the Service and will be subject to these Terms of Service.

Section 8 – Third-Party Links

The Service may contain materials and hyperlinks to third-party materials and websites (including any embedded third-party features) provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave our Service to access such materials or third-party websites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party website, or your purchase or use of any products, services, resources, or content on any third-party website. Please review third-party policies and practices carefully and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

Section 9 – Relationship with SHOPIFY

[Merchant Note: This section accurately describes Shopify’s relationship with your store and should not be removed or modified.]

AIRHUG is powered by Shopify, which enables us to provide the Service to you. However, any sales and purchases you make in our store are made directly with AIRHUG. By using the Service, you acknowledge and agree that Shopify is not responsible for any aspect of any sales transaction between you and AIRHUG, including any injury, damage, or loss caused by the products or services purchased. You expressly release Shopify and its affiliates from any and all claims, damages, and liabilities arising from or related to your purchases and transactions with AIRHUG.

Section 10 – Privacy Policy

All personal information we collect through the Service is subject to our Privacy Policy. Certain personal information may also be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Service, you acknowledge that you have read these privacy policies.

Because the Service is hosted by Shopify, Shopify will collect and process personal information about your access to and use of the Service in order to provide and improve the Service. Information you submit through the Service will be transferred to and shared with Shopify and third parties that may be located in countries other than your own in order to provide the Service. Please see our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.

Section 11 – Feedback

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, comments, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any media for any purpose, including commercial purposes. For example, we may exercise our rights under this license to operate, provide, evaluate, enhance, improve, and promote the Service, and to perform and exercise our obligations and rights under these Terms.

You further represent and warrant that: (i) you own or otherwise have all rights necessary to submit the Feedback; (ii) you have disclosed any compensation or incentives received for submitting the Feedback; and (iii) your Feedback will comply with these Terms. We have no obligation, now or in the future, to (1) maintain your Feedback in confidence; (2) pay compensation for your Feedback; or (3) respond to your Feedback.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine, in our sole discretion, is unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene, otherwise objectionable, or violates any party’s intellectual property or these Terms.

You agree that your Feedback will not violate any third-party rights, including copyright, trademark, privacy, publicity, or other personal or proprietary rights. You further agree that your Feedback will not contain defamatory or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You must not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or any third party as to the origin of any Feedback. You are solely responsible for any Feedback you submit and its accuracy. We assume no liability for any Feedback posted by you or any third party.

Section 12 – Errors, Inaccuracies, and Omissions

In rare cases, information on or in the Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders at any time without prior notice (including after you have submitted your order).

Section 13 – Prohibited Uses

You may access and use the Service only for lawful purposes. You may not access or use the Service, directly or indirectly, for any of the following purposes: (a) any unlawful or malicious purpose; (b) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) to infringe or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to submit false or misleading information; (f) to upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit or procure the sending of any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Service, or that, as determined by us, may harm AIRHUG, Shopify, or users of the Service, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that affects the functionality or operation of the Service; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, scrape, or engage in similar activities; or (e) interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine you have violated any provision of these Terms.

Section 14 – Termination

We may terminate this agreement or your access to the Service (or any part of the Service) at any time in our sole discretion without notice. You will remain liable for all amounts due up to and including the date of termination.

The following provisions will survive any termination: Intellectual Property, Feedback, Termination, Disclaimers, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions which by their nature should survive termination.

Section 15 - Disclaimer

Section 16 – Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall AIRHUG, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors, or SHOPIFY or any of its affiliates and their respective officers, directors, employees, agents, contractors, service providers, or licensors, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products purchased using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of the possibility of such damages.

Section 17 – Indemnification

You agree to indemnify, defend, and hold harmless AIRHUG, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any and all losses, damages, liabilities, or claims, including reasonable attorneys’ fees, payable to any third party arising out of or related to: (1) your breach of these Terms of Service or the documents they incorporate by reference; (2) your violation of any law or the rights of a third party; or (3) your access to or use of the Service.

We will notify you of any indemnifiable claim, provided that failure to provide timely notice shall not relieve you of your indemnification obligations except to the extent that you are materially prejudiced by such failure. We may assume control of the defense and settlement of any such claim at your expense, including the selection of counsel; however, we will not settle any claim requiring non-monetary obligations from you without your consent, which shall not be unreasonably withheld. You agree to cooperate in the defense of any such claim, including by providing relevant documents.

Section 18 – Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 19 – Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this website or in respect to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written (including, but not limited to, any prior versions of these Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 20 – Assignment

You may not assign, transfer, or delegate this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt shall be null and void. We may assign, transfer, or delegate these Terms and our rights and obligations without your consent or prior notice.

Section 21 – Governing Law

These Terms of Service and any separate agreements whereby we provide you with services shall be governed by and construed in accordance with the laws of the jurisdiction in which AIRHUG is headquartered, and you and AIRHUG consent to the personal and exclusive jurisdiction of the federal, state, or regional courts located within such jurisdiction.

Section 22 – Headings

The headings used in this agreement are included for convenience only and shall not limit or otherwise affect the interpretation of these Terms.

Section 23 – Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will become effective on the date specified in the notice. Your continued use of or access to the Service following the posting of any changes constitutes acceptance of those changes.

Section 24 – Contact Information

Questions about these Terms of Service should be sent to us at info@airhug.com

Our contact information is provided below:

Shop：AIRHUG

Phone Number：00852 51787554

Email：info@airhug.com

Address：RM502C, 5/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONGKOK KOWLOON, HONG KONG